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Virtual Repair Videos

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Thermostat Diagnosis and Replacement with Difficult Customer
Non-Tech Customer - Zoom Repair

After we got the compressor replaced, and cooling again.
He contacted me again, and said the compressor would not run.
In this video, we traced down the electrical circuit to the compressor
and found that the thermostat power wire had melted, and melted off
the terminal in the thermostat, and he needed to replace the
thermostat. Needing to order the thermostat, he needed the
refrigerator to run, until it arrived, so we bipassed the
thermostat with a normal lighting switch, so that he could
manually monitor the refrigerator as it cooled, and turn
it on and off, for the few days until I rushed the thermostat to him.
As you can see, it worked out great and he was not without a refrigerator
for the time it took to get and replace the thermostat.
If he would have had a service man come out, they would
not have bipassed it for him, and just said, you
have to wait until the thermostat comes in, in a week or so,
and he would have been without a refrigerator.

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